Cons: Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes. Pros: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows Cons: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!
Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual. Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience.
Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs. Cons: The KLM crew are always great serving and treating you. Well above many other airlines. Pros: Food was great, enjoyed watching videos, staff very profession and friendly.
Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.
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